BuckyDrop 2026 Chinese New Year Service Arrangements
As the Lunar New Year approaches, the entire BuckyDrop team wishes you a Happy New Year and a prosperous business!
To celebrate the Chinese New Year, BuckyDrop will be on holiday from February 14 (Saturday) to February 22 (Sunday), 2026 (UTC+8). Service timelines will be adjusted during this period. Please plan your business operations accordingly:
Customer Service
Service Suspension: From 18:00 on Feb 13 to 09:00 on Feb 23. Online chat, email, WeChat, and WhatsApp services will be suspended.
Service Resumption: Services will resume at 09:00 on Feb 23. Inquiries will be processed in the order they were received. Standard response times are expected to resume by Feb 27.
Reminder: To ensure business continuity, we recommend contacting us as early as possible before the holiday.
Purchasing & After-Sales Services
Service Suspension: From 18:00 on Feb 13 to 09:30 on Feb 22. Processing of purchase orders, shipping follow-ups, and return/exchange services will be suspended. Order status updates will also be paused during this time.
Service Resumption:
Order Purchasing: Resumes at 09:30 on Feb 22. Orders will be processed based on payment time. Normal efficiency will resume on Mar 1.
Shipping Follow-ups & After-sales: Returns, exchanges, and order tracking services will resume at 09:30 on Feb 28. Normal efficiency will resume on Mar 4.
Reminder: Logistics backlogs in China during the festival may lead to delays; please understand that return/exchange cycles may be longer than usual.
Supplier Lead Times
Shipping Suspension: Most domestic suppliers in China are expected to stop shipping around Feb 8, with a few extending operations until Feb 13.
Reminder: We strongly advise planning your product purchases in advance. These dates are estimates based on previous experience and are for reference only.
Warehouse Services
Service Suspension: From 17:00 on Feb 13 to 09:00 on Feb 20. All services including order signing, value-added services, and parcel outbound shipping will be suspended.
Service Resumption: Processing will resume at 09:00 on Feb 20 based on submission order. Normal efficiency is expected by Feb 26.
Reminder: Due to the surge in parcel volume after the holiday, inbound and outbound shipping times may be delayed.
Logistics Routes
Please refer to the image below for the Chinese New Year service schedules of various logistics routes.
Withdrawal & Top-up Services
Service Suspension: From 18:30 on Feb 13 to 09:30 on Feb 23. Withdrawals and offline top-ups will be suspended.
Service Resumption: Processing resumes at 09:30 on Feb 23. Overall processing time will be extended by approximately 48 hours.
Reminder: Online top-up services will remain fully operational and unaffected.
Technical Support
Service Suspension: From 18:30 on Feb 13 to 09:30 on Feb 23.
Service Scope: Handling of non-urgent system issues and bugs will be paused.
Service Resumption: Processing will resume at 09:30 on Feb 23 in order of submission.
Social Media Services
Service Suspension: From 18:30 on Feb 13 to 09:30 on Feb 23.
Service Scope: Updates and replies on all social media platforms will be paused.
Service Resumption: Resumes at 09:30 on Feb 23.
Reminder: Due to high message volume, please allow up to 48 hours for a response.
Thank you for your continued trust and support in BuckyDrop. We wish you a successful and prosperous year ahead!
